Airport Passenger Service Course

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100 $
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Price: $ 150 You are not yet enrolled in this course.


Study the Airport Passenger Service course today and learn how to become an Airport Passenger Service agent. From flight check-in to onboard procedures, learn the skills to get your career off to a flying start.

The Airport Passenger Service agent Job Preparations course is ideal for students wanting to kick-start their Airport Passenger service careers. The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.

At the end of this programme, students will be able to:

  • Understand the unique operating environment and requirements of staff engaged in passenger service occupations
  • Identify the skills and characteristics required for passenger service agents to be effective
  • Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents
  • Demonstrate an understanding of the written skills [and standards] required of passenger service agents
  • Describe the essential features and equipment encountered in a passenger service agents environment
  • Describe the service standards required of passenger service operatives
  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Understanding of Travel Geography
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.
  • Dangerous Goods regulations awareness for passenger service agents


As part of the Airport Passenger Service course students will learn a range of topics including the following:

  • Module 1: Aviation Industry
  • Module 2: International Foxtrot Phonetic Alphabet
  • Module 3: Travel Terminology
  • Module 4: Airline Abbreviation
  • Module 5: Airport Handling
  • Module 6: Handling Dangerous Goods
  • Module 7: Final Assessment

Final Assessment

Once you have gone through the course modules and completed the end of unit assignments the next stage, of course, is to complete the Final Assessment.

Test Instructions

Read each question very carefully.

Answer each question – Do not leave any question blank as you will not be awarded any marks; however, you have a 1 in 4 chance of answering correctly if you at least attempt the question.

Work by process of elimination – If you are unsure of the answer to a question, first rule out any options that you know are definitely (or at least mostly sure) are incorrect and then select which you think is correct.

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